Dr. William McGarity, MD

I was a patient for over ten years and enjoyed the practice so much that I sent the staff Godiva gifts every holiday. I felt cared for and valued. Today, I requested my complete chart and am on the hunt for a new practice. In the past year the owner sold to a healthcare management company and standards have been in a tailspin with no bottom in sight. I confirm the experience of other reviewers that they do not return calls, handle refill requests and have excessive wait times. I went without my annual physical or prescriptions for five months accepting excuses and promises to follow-up that never materialized. I understand challenges during transition, but the lack of concern or accountability is truly unacceptable for any provider that claims to be in the medical field. They have reduced staffing levels, increased fees, and abandoned any pretense at professionalism. I accepted the dingy environment as part of the charm under the previous team, but given the current team's appalling treatment of me as a patient I strongly urge you to go elsewhere.

I have been a patient at this practice for over 10 years, and I am extremely disappointed with the recent changes in how they handle prescriptions and patient care. I’ve been on a prescription for 10 years, and now I’m being told that I must visit every three months just to get refills. This new policy seems unnecessary and frustrating, especially when I’ve been stable on this medication for such a long time. While the Nurse Practitioners are great and provide excellent care, I find the overall experience with this practice to be consistently lacking. The wait times are always excessively long, and I’ve encountered several issues with getting prescriptions filled on time. Additionally, the office hours are inconsistent, which only adds to the frustration. I’ve also been promised return phone calls multiple times, but they never come through. I honestly don’t know why I haven’t switched providers sooner. It’s incredibly disheartening after being a loyal patient for so long. I truly hope they take patient feedback seriously and make improvements to better serve those who rely on them for care.