Dr. Nabil Dib, MD

Provider is condescending and does not answer my question sufficiently. Provider does NOT get back to pharmacy in a timely manor for refills. Provider also says one thing in office but is really not referring to my history to base recommendations, then does not do what he says he is going to do. I feel uncared for. Telephoning is even worse...on hold for 20 minutes plus with options that really don't fit what I was calling for. Finally was prompted by computer to leave call back number, so I did. Received call back from computer and placed on hold by computer. Message finally being sent on to Doctor Dib (supposedly) but as a patient I should not have to go through this. I have been waiting a week and a half for a refill for my prescriptions, ran out of the medication two days ago and my pharmacy has still not received authorization to refill. Dr. Dib is nice enough and I'm sure he's a great surgeon, but the way this office is run is not satisfying enough for me to stay. I will be looking for a new cardiologist. By the way, the survey at the end of your phone call does not address what could truly been done better. The phone bank person was just doing her job and providing a front to keeps patients away from the doctors, the medical staff, and the in office staff. I do not want a condescending email saying that this company is sorry and will look into changing things, because we all know that won't happen.