Dr. Cassandra Reynolds, MD

We are sharing this statement to clarify a situation regarding a recent dispute with a former client, Cassie Vista Surgical. The client purchased services from our company and, as part of our standard process, an access-transfer agreement was provided. This agreement was reviewed and signed by both parties before any transfer was completed. It clearly stated that once the services were delivered and access was transferred, no disputes or chargebacks would be initiated. All services were fully delivered as agreed, and the client received everything outlined in the agreement. Despite this, a chargeback and dispute were later filed. We have submitted the signed agreement, along with email correspondence and call records, to the bank and our legal team as part of the ongoing case. We also attempted multiple times to resolve the matter directly with the client, but our calls and messages went unanswered. We remains committed to transparency, professionalism, and reliable service for all clients.